POLICIES

Payment 

 

All prices are listed as USD dollars. We accept PayPal or VISA/Master credit cards for international customers. For Hong Kong, Others for local ATM purpose.

If you do not have a paypal account, below are the tips for Paypal Guest account
1. Click "Pay with Debit or Credit Card" at the bottom 
2. Fill in your debit card/credit card , billing address information
2. Untick / Deselect  the "Ship to my billing address" , and re-enter your shipping address
(we do not understand, but we find that just re-enter the shipping address, you can make a payment without any errors)
3. Mobile checking in Paypal is incorrect, like HK, we only have 8 digit but Paypal request us to fill upto 10 digits
4. Click "No, thanks" for the "Create Paypal account " 

If you still encounter issues, please consult your local bank whether your card is allowed for online payment.

Shipping 

We will ship your order to your PayPal or billing address (unless otherwise stated) 
within 3-10 business days. 
Kindly Note we will work on MON to FRI. BUT you are welcome to contact me at anytime. Unless we are on vacation, otherwise, we will try to response to your inquiries within 48 hours

If the lovely item is OUT OF STOCK, please contact us for details, we will let you know the additional days required .

We offer COMBINE SHIPMENT for non-bulk order items for all countries.
All shipment will be shipped from Hong Kong, we will use Hong Kong Post e-express tracked  service ( treated as Priority Mail upon arrival in the US, Canada, New Zealand, Australia, Russia, United Kingdom, France, Germany, Norway, South Korea, Vietnam, Singapore) /
Other countries will be sent by air registered tracked airmail

The delivery time should be ranged between 5 - 14 days for most countries.

If you would like insurance added, you must contact me BEFORE making your purchase so we can adjust the listing to reflect additional costs. 

If you would like to upgrade to Courier Services, you MUST contact prior to making your purchase so we can adjust the cost accordingly. 

Please note that shipping supplies and handling are included in the shipping cost. International customers are responsible for all import taxes, customs duties and fees levied by the destination country. These fees, taxes, and any additional charges for customs clearance are levied once a shipment reaches your country, and must be borne by the recipient. As customs policies are varied from country to country, we cannot control and hope you understand; 

You should contact your local customs office for further information. Please be aware that when customs clearance procedures are required, it can cause delays beyond my original delivery estimates. 

Once the goods are delivered with the tracking number, it is customers responsibility to keep track the parcel. Please be advised that we cannot be held responsible for incorrect shipping information or items lost/damaged/contaminated in the mail. 

Return & Refund

 

Although we try our best to maintain our quality. 
Due to photography lighting, real product's color might slight difference to the photos. And physical process cannot be predicted, please accept every producing lot might also slightly different.

If you are not happy with your purchase, Please, Please, Please contact me asap. , your happiness is the most important thing to me.

Send me an e-mail within 3 days of after the items received and  including photos support, so we can resolute to replace or exchange items.

Replace or exchange item

If you want to replace or exchange items, kindly return your unwanted products and place a new order.

Return and Refund

In case the products have to be returned, all **refund** will be made once all unwanted items are returned and well received in HONG KONG

Kindly note for international customers for the return shipment

All return shipment cost to HONG KONG and corresponding charges will be borne by BUYER. As this is an international order, it is difficult for us to understand all the shipment details from different countries. 

Packaging for the returned items

Please kindly wrap those unwanted goods as we delivered and with a bubble to prevent the damage during the return shipment. The goods are your responsibility until they reach our warehouse and please pack it properly for the return shipment. We reserve the rights for not refund in case the products are lost/damaged/contaminated during the return delivery.

 

** refund**- the refund would not include shipping cost and other handling charges, only item price will be covered.  If orders enjoy the discounted during the purchase, and in case the return and refund is accepted, we would recalculate the order for the wanted items again, previous discount might be removed if the after-return order amount is not fulfill the discount requirement.

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©2016 by Anteros Jewelry & Supplies, Made in Hong Kong

All Price are in USD